Frequently Asked Questions
How long does shipping take?
Orders ship within 3–5 business days. Once your order has shipped, tracking information will be sent to the email provided at checkout.
What materials do you use?
Our jewelry is made using natural semi-precious gemstones paired with carefully selected metal findings. Depending on the design, pieces may include gold-plated, PVD gold, gold-filled, or antique gold components.
Because the gemstones are natural, variations in color, pattern, and tone are expected and make each piece unique.
Are the gemstones natural?
Yes. We use natural gemstone beads, meaning no two stones are exactly the same. These natural variations are part of what makes each piece one of a kind.
How should I care for my jewelry?
To help preserve the finish of your jewelry:
• Avoid water, lotions, perfumes, and harsh chemicals
• Remove jewelry before swimming or showering
• Store pieces in a dry place when not worn
With proper care, your jewelry can be worn and enjoyed for years to come.
Will my jewelry tarnish over time?
Our pieces use high-quality gold-plated, PVD gold, gold-filled, and antique gold findings paired with natural gemstones. While these finishes are chosen for their durability and warm tone, they are not solid gold.
Over time and with regular wear, some natural changes in the finish may occur. Proper care can help preserve the appearance of your jewelry for as long as possible.
Do you offer returns or exchanges?
Because each piece is made in small batches, all sales are final. If your order arrives damaged or incorrect, please contact us and we will make it right.
How can I contact you?
If you have any questions, you can reach us through the Contact page on our website. We’re always happy to help.